Support Machines’ Q&A Widget provides a quick and easy way for customers to receive answers to their questions without needing to read through lists of FAQs, web pages or online product manuals.
The Q&A Widget provides organized and tiered answers to each question, predicting not only the immediate answer but also what additional information could be of interest to the customer. It can easily be added to any page on your website.
The Q&A Widget can adapt its answers depending on the current web page the customer is seeing when asking the question. An auto-learning mechanism tracks each customer's questions and the answers they choose to view. This constantly improves the quality of information provided and gives your business valuable insight into the interests of your customers.
Support Machines’ patented auto-query completion technology also helps minimize typing needed by customers when typing their questions.
Customers can easily escalate from the Q&A Widget to a Support Machines virtual chat agent or a live human agent without leaving the Q&A Widget interface.
For more information, please contact a Support Machines representative at firstname.lastname@example.org.